Shipping policy

We aim to get your order to you quickly and safely. Here’s how shipping and delivery work with Findlay Creek Soap Company.

Local Delivery

Free local delivery within a 10 km radius of Findlay Creek.
Deliveries are made on Thursdays (email us if you need alternate arrangements).
No minimum purchase required.
Provide any delivery instructions at checkout to help us deliver efficiently.
A photo of the delivered package will be taken and stored for 90 days as proof of delivery.
An order is considered undeliverable after two (2) attempts; undeliverable orders are refunded within seven (7) days of the final attempt.

We no longer offer pickup in Findlay Creek for online orders.
If you’d like to pick up at a market or event we’re attending, email info@findlaycreeksoapcompany.ca in advance to arrange it.

Carriers: Canada Post or UPS.
Ontario: $5 flat rate, tracked.
Rest of Canada: $10 flat rate, tracked.
Free shipping on orders $75+ (calculated before taxes and after discounts).
For orders not covered by a flat rate (e.g., remote addresses surcharges), rates are automatically calculated at checkout.

Orders ship within 2 business days of being placed.
During peak periods (holidays, promotions), processing may take a little longer—if so, we’ll let you know.
You’ll receive email and/or SMS updates with tracking when your order ships and when it’s delivered.
If we experience an unforeseen delay, we’ll contact you promptly.

Ontario: typically 1–3 business days after shipment.
Rest of Canada: typically 3–7 business days after shipment.
Actual delivery times may vary by carrier, destination, weather, and peak season volume.

If your order is damaged or not delivered, email info@findlaycreeksoapcompany.ca within 48 hours of the marked delivery (or expected delivery).
Please include your order number and photos of the outer packaging and item(s).
We’ll advise next steps (replacement, refund, or return if applicable) and coordinate with the carrier as needed.